Remote
for TVs
Role
Product Design
Product Management
App
IOT
B2C - 1M Active Users
Context
I redesigned remote control apps for different TV models, for people who lost their TV remote or prefer controlling their TV through their phone
The Problem
Early user drop-off during the initial connection flow
User Insights
User emails revealed that many couldn’t find or connect to their TV
Solution
1 Clarifying Permissions
😕 Assumption
Users didn’t understand why the app requested so many permissions, which felt overwhelming and untrustworthy.
💡 What we did
We’re currently redesigning the remote itself to make it more comfortable and intuitive to use. to increase the chance users would approve.
2 Improving the Discovery Screen
😕 Problem
Users didn’t understand why their TV wasn’t showing up, or why they couldn’t connect.
💡 What we did
Improved the discovery screen by separating saved vs available devices, clarifying permission states, adding persistent help, and switching to passive background scanning.
OLD
NEW
3 Building a Help Center
😕 Problem
Setting up full analytics would take time, but we needed quick insight into user issues.
💡 What we did
Created a Help Center to help users and collect insights on where they got stuck.
Now in process
We’re currently redesigning the remote itself to make it more intuitive to use.
OLD
NEW
